General Manager

The General Manager of Nomad Coffee is responsible for overseeing the overall operations. This position requires a high level of interaction with Front of House management, Back of House management. The General Manager will work primarily with the Front of House Management team to ensure smooth and efficient service for all employees and guests. This manager will work to execute consistent and excellent service while also actively working to hire, train and build a high-performance management and hourly team. Lastly, the General Manager will work actively to ensure the maintenance and upkeep of all physical spaces within Nomad.

Work closely with both FOH and BOH Management teams to uphold the standards and practices of the Food & Beverage program at Nomad Coffee, while ensuring high performance and profitability.

Provide ample training and education to ensure staff coffee, viennoisserie & pastry knowledge. The team must be knowledgeable about and technically proficient with the full menu, coffees and hot to use coffee related equipment while also having the ability to provide excellent service and hospitality to all guests.

Ensure excellent maintenance, organization and cleanliness of all service areas at all times.

In conjunction with FOH Management, train Service Staff according to standards for hospitality and excellence.

Ensure excellent maintenance and cleanliness of all physical spaces at all times.

Actively manage service to drive the standards for service & hospitality at Nomad Coffee.

Cultivate Regulars and continue to find ways to strengthen the Nomad Coffee Community.

Effectively open and close the physical operation, while also actively managing staffing/scheduling needs.

Maintain effective & timely communication to all FOH/BOH and team members.

Work closely with the Executive team to initiate measures to improve profitability for all spaces within Nomad.

Work actively to build a high-performance management and hourly team.

Provide continuous training opportunities and leadership to develop and grow both the management and hourly teams.

In conjunction with Management, hire and train Service & Support Staff (Including but not limited to; interviewing candidates, setting up trails and training schedule, etc.)

Hold employees accountable to all standards and practices, evaluating and/or following disciplinary procedure when necessary.

Ensure that all employees have a safe, friendly and healthy work environment.

Provide leadership and guidance to the management team through proper delegation of tasks, regular coaching and consistent feedback regarding performance.

Responsible for maintaining an accurate and up to date inventory and CGS at all times.

Ensure that appropriate physical inventory is available to staff/guests at all times.

Work with management to meet or exceed budget for COG’s through effective purchasing and product maintenance.

Ensure that all staff is properly acquainted with appropriate CGS as it pertains to the cycle of service.

Ensure that all POS systems, inventory systems, beverage lists and any other information related to the coffee and baking program remain accurate and up to date and are understood by the team.

Establish and maintain positive & productive working relationships with vendors.

Ensure that the Beverage Inventory process is completed accurately, on time and according to business/accounting procedures.

Meet or exceed budget for beverage sales and beverage COGs.

Ensure knowledge of and adherence to all applicable laws, policies and procedures.

Adhere to all Nomad procedures as it pertains to personal appearance, attendance, and conduct.

Complete all assigned administrative requirements accurately and on time.

Remain current and compliant with the correct HR practices and policies.

Ensure Department of Health compliance in all spaces at all times.

Essential Functions:

Demonstrate positive leadership characteristics, which inspire team members to meet and exceed standards.

Communicates information effectively and efficiently.

Able to work weekends and holidays, and variable schedule, per the needs of the business.

Ability to walk, stand, and/or bend continuously and for extended periods as required to perform essential job functions.

Ability to utilize traditional software programs such as Gmail, Microsoft Office (Word, Excel, Outlook, and PowerPoint), Square, and any additional systems as needed; Ability to access and accurately input information using a computer system.

Ensure that all staff are compliant with Company’s policies and procedures, as well as city, state and federal laws.